National PI Solicitors E&W
Out of 4 responses
Peer Group Ranking
Overall Ranking (Out of 9 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-50
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Breadth of Appetite
3
Appetite Communication
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are extremely supportive of Lockton and provide capacity across our vertical.
- They price well when they do price.
- Their IFAs are best in class.
Elements you could improve on to better trade with our Lockton team
- Their response times.
- They could come meet us.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Communication and turnaround times.
- All Quality Ratings, claims service, and willingness to quote.
- They are very consistent.
- Responsive, commercial and decisive.
- Communication, knowledgeable underwriters and we are clear on their appetites.
- They respond to our requests to review terms when required. Claims handling is good.
- Availability of underwriters, claims offering and capacity.
- Service, client care and technical expertise.
- Speed in responding and pricing.
- Security, breadth of appetite and sector understanding.
- Able to articulate a rational approach on how they underwrite.
- They are responsive and easy to communicate with, and open to opportunities to work together.
- Service, coverage and speed of response.
- Pricing.