National PI Regulatory
Out of 7 responses
Peer Group Ranking
Overall Ranking (Out of 17 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
29
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Breadth of Appetite
KPI Scores
Feedback from our Associates
What you do better than your peers
- Liberty are very supportive in terms of pricing and coverage requirements.
- They are good at winning and retaining business.
- Their wording and coverage.
- Their quote sheets.
- Their appetite for IFA's.
- Their response times and price flexibility.
Elements you could improve on to better trade with our Lockton team
- They could have better response times and more resource although significant improvement in last 12 months.
- Liberty could empower their whole team to make decisions instantly.
- They could respond faster.
- They could engage with brokers more.
- They could offer more underwriter contact.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Availability, flexibility and long-term attitude to insureds.
- Service, coverage and attitude.
- Quick turnaround times and a commercial approach to doing business.
- Breadth of coverage, willingness to negotiate and security of stamp.
- Communication, response times and pricing flexibility.
- They have a willingness to write new business.
- Experienced underwriting, strong reputation in market. Competitive pricing and good response times.