National PI Accountants
Out of 5 responses
Peer Group Ranking
Overall Ranking (Out of 16 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
20
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are very quick to respond to queries.
- There is great local engagement and dialogue on cases.
- Their flexibility - always willing to give options.
- Liberty's experience of underwriters.
- They are keen to build relationships.
Elements you could improve on to better trade with our Lockton team
- They could offer better rates.
- They could reduce supplemental questionnaires.
- Their response times could be improved.
- They could improve their visibility.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Excellent local relationships and desire to discuss risks.
- Underwriting expertise and relationship.
- Response times and communication with underwriters.
- Availability of experts with flexibility to trade.
- They are visible, willing and reasonable with complex coverage.
- Flexibility, ability to use Lockton Wordings and ability to price to win.
- Service, pricing and technical knowledge.
- Regular communications and broker visits to discuss risks.