Manchester Corporate
Out of 9 responses
Peer Group Ranking
Overall Ranking (Out of 19 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
33
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Relationship Strength (With UW's / Decision Makers)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They provide access to key decision makers/underwriters.
- They have good communication and are keen on developing relationships.
- Liberty are a supportive market and will look to fill a schedule when needed.
- They give great access to key decision makers.
- They are good at building strong relationships and keep in close contact.
- They are good at providing appetite and cover.
Elements you could improve on to better trade with our Lockton team
- Liberty could increase Regional Presence.
- They could issue renewal documentation in a timely manner.
- They could improve lead offering.
- There could be more meetings, reminders of appetite and recent wins.
- They could communicate better.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Commerciality, flexibility and relationship.
- Flexibility, experienced underwriters and contactable.
- They are competitive, have a knowledgeable risk engineering approach and are relationship focused.
- Cover, pricing, relationship.
- Technical expertise and responsiveness.
- Good response times, good communication and problem solving.
- Flexibility with risks, reviewing on their merits. Quick response times and good communication. They are more commercial with their underwriting stance.
- They have a wide appetite.
- Knowledgeable underwriters, capable of providing proper support on claims and risk management needs. They have the ability and desire to find a solution.
- Access to key decision makers and the actual underwriters. Meeting deadlines for responses.
- Ability to build and maintain strong relationships.
- Experienced and commercial underwriting teams, strong client and Lockton relationship-management personnel, swift response times and flexibility on capacity/cover.
- Flexibility, cover and easy access to underwriters and decision makers.
- Service, relationship, flexibility.
- They are easy to contact/do business with, have a wider proposition other than just price, and have clear communication on what their appetite is.
- Quick response to changing market conditions, willingness to trade and open communication on what is required to keep business.
- Responsive and can offer a good product that has wide cover. Reasonable with pricing. Willing to make the effort to visit to build relationships and confirm what they can offer/appetite.