Global Cyber & Technology

Out of 12 responses

Peer Group Ranking

Overall Ranking (Out of 15 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

42

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are all round good performers and have a great service offering.
  • There is high interaction amongst colleagues.
  • Liberty typically respond quicker than their peers, which is important on new business opportunities.
  • They are easy to get a hold off.
  • Their technical underwriting and understanding.
  • The way in which they communicate.
  • They are not afraid to pick the phone up and discuss the risk in full detail.
  • Their communication.
  • Their breadth of coverage.
  • Liberty are good at communication.

Elements you could improve on to better trade with our Lockton team

  • They could be a little bit more adventurous in developing areas such as Payment Services, Crypto/Fintech.
  • They could look to utilise a $10m line more frequently.
  • Liberty could increase their line sizes.
  • They could increase their average line size deployed.
  • They could provide more capacity.
  • Their appetite could be improved.
  • Liberty could improve SME appetite.
  • There could be more engagement with the team.
  • They could offer more competitive terms.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Financial stability, service levels, knowledge, product, innovation, competitive pricing and reputation amongst the business and peers.
  • Able to offer full coverage under our proprietary policy form, competitive pricing and quick turnaround times.
  • Coverage, service, pricing and flexibility.
  • Understanding of the product offered and ability to work with clients to provide bespoke client solutions.
  • Relationships and response times.
  • They are easy to work with and great relationship.
  • Responsive, technical knowledge and write on Lockton proprietary form.
  • Ability to make decisions with commercial underwriters and good service.
  • They are flexible, great in front of clients and they care about Lockton and our clients.
  • Communication, pricing and being commercial.
  • Very technical underwriters that liaise with clients well.
  • Response time, breadth of coverage, technical expertise and claims services.
  • Flexibility, availability of senior decision makers and understanding of Lockton and our strategy.
  • Response times and reasoning.
BACK TO ALL INSURER RESULTS →