04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A Top 5 position overall in 6 of the 11 Lockton Business Units relevant to Inigo
What is going well?
Energy Liability – Decision making is data driven. Their data and overall knowledge base, underwriters are always well prepared.
NA Casualty – They have innovative underwriters.
ROW Casualty – Strong communication.
NA Property – Flexibility - they are happy to offer capacity across layers in order to make pricing work. Always looking for solutions.
ROW Property – Their appetite to consider and feedback on all risks.
Cyber – They are easy to get a hold of.
ML – Their broad wording and innovative in terms of products. They provide quick answers, with good access to decision makers.
Marine Hull – Their technical knowledge.
Areas for Improvement for Inigo?
Energy Liability – Their flexibility could be an area of improvement.
NA Casualty – They must continue to develop relationships with Lockton brokers.
ROW Casualty – They could improve their communication regarding appetite.
Cyber – If Inigo could write primary business.
ML – Their pricing & deductibles are too high for LatAm Clients.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
