Financial & Political Risks

Out of 7 responses

Peer Group Ranking

Overall Ranking (Out of 18 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

14

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Relationship Strength (With UW's / Decision Makers)

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are good at following up on enquiries
  • They are a great CF market and love the more difficult risks
  • They trust our insureds and thus happy to follow with minimal fuss
  • Hamilton have good insurer relationships and availability in Lloyd's
  • They are good at providing support on high rating risks

Elements you could improve on to better trade with our Lockton team

  • Hamilton could be a bit more flexibile on competitively priced risks
  • They could be more flexible when it comes to shorter term deals
  • They could improve their appetite for better risks with lower rates
  • Hamilton could write more challenging risks
  • They could broaden their appetite for lower rated risks

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quick response times and ability to write a wide portion of clients' portfolios.
  • Quick response times. Work together to meet rate our Insureds will accept. Underwrite the Insured first and help with the more difficult risks.
  • Technical expertise and an understanding of the business.
  • Flexibility on structure and terms.
  • Turnaround times. Willingness to give a price on almost any risk. Claims payments.
  • Are open to new insureds/structures/risks, accessibility/turnaround and communication.
  • Fast response and good level of appetite for challenging risks.
  • Flexibility, responsiveness and consistency.
  • They have a broad risk appetite, technical expertise and flexibility on pricing.
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