04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A Top 5 position overall in 5 of the 19 Lockton Business Units relevant to Hamilton
What is going well?
Financial & Political Risks - Hamilton have good insurer relationships, availability in Lloyd's and they are good at providing support on high rating risks.
Construction Investments - They have a broad capacity between London and Bermuda and have efficient turnaround times.
Accident & Health - They have a broad appetite.
Bermuda - Hamilton provide stable capacity, are supportive on renewal business, and are timely in their response to emails.
Casualty NA - They have an excellent appetite, response times and are reliable.
Crisis Management - They have competitive piracy rates.
Property NA - They are always a key market in the Binders space.
Professions PI Construction & Property - They have a broad appetite and build great broker relationships.
Professions PI Healthcare - They are good at providing follow capacity.
Marine Hull - Their turnaround times are great.
Specie & Fine Art – They provide good classic car insurance.
Areas for Improvement for Hamilton?
Financial & Political Risks - They could improve their appetite for better risks with lower rates and they could be more flexible when it comes to shorter term deals.
Construction Investments - They could improve by introducing clearer communication channels and offer larger line sizes for tougher to place business.
Bermuda - Hamilton could improve their value proposition with increased product offering and communicate better on accounts they want to write.
Casualty NA - They could be more certain on appetite.
Crisis Management - They could improve by removing aggregates on sub-limits and provide more communication on coverages.
Property NA - Their service levels could use some improvement.
Global Cyber & Technology - Hamilton could improve their response times.
Management Liabilities - They could improve by broadening their appetite.
Professions PI Construction & Property - They could improve their formal appetite adjustment communications and increase their line size.
Transactional Risks - Hamilton could improve their appetite overall.
Marine Hull - They could improve their capacity and their availability.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
