04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A top 5 position overall in 9 of the 19 Lockton Business Units relevant to Generali
What is going well?
Construction Investments - Generali are competitive, and their strengths include service levels, pricing and flexibility.
Global Real Estate - Generali are always willing to provide capacity and they have a strong partnering concept.
International Construction - They are open minded and provide support for Lockton’s portfolio.
UK Construction - They are always willing to lead a project at competitive terms, and their turnaround times are good.
Birmingham - Generali are very flexible, accommodating and they have good appetite on property.
Glasgow - Their appetite for the right risk can be very aggressive.
London Retail - They are transparent and are part of the team - very open to changes to assist the Client. Their support for providing solutions in respect of challenging risks is good.
Manchester Corporate - They have fast response times, flexibility around pricing and have good provision of capacity.
Crisis Management - Their expertise is formidable.
Property ROW - Generali's technical approach to underwriting is good, their pricing is competitive and their response times are excellent.
Financial Institutions - The ease of transacting is what makes Generali stand out.
National PI Misc / Recruitment - Generali are very flexible and supportive especially in respect of new business opportunities.
National PI Regulatory - There is a good relationship between Generali and Lockton.
Professions PI Construction & Property - Their joined-up approach between underwriting and broker relations. They are proactive and do what they say they will do.
Aviation - Their pricing is good.
Marine Cargo - They are good with regards to communication and always a delight to deal with.
Areas for Improvement for Generali?
Construction Investments - They could improve if they start writing large UK Annuals.
Global Real Estate - Their capacity and lead role could use improvement.
International Construction - They could improve by gaining a licence in Australia and Canada.
UK Construction – They have poor response times occasionally.
Birmingham - Better knowledge of their primary liability appetite could be an improvement.
Glasgow - Expanding their breadth of appetite would be good.
London Retail - They could improve their global servicing and claims handling.
Manchester Corporate - They could be less rigid with risks they will look at (must be a certain size).
Crisis Management - They could improve on feedback.
Property ROW - They can sometimes be too conservative in appetite.
Financial Institutions - Their number of underwriters needs improving.
National PI Misc / Recruitment - Generali could improve multinational offering.
National PI Regulatory - They could improve by offering more competitive pricing on smaller risks.
Professions PI Construction & Property - Their US presence could be improved to allow them more scale with our global clients.
Aviation - Their capacity could be improved.
Marine Cargo - Generali could widen their appetite.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
