Marine Cargo

Out of 11 responses

Peer Group Ranking

Overall Ranking (Out of 24 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

45

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They develop client relations well and are very helpful from a service perspective.
  • Everest provide a flexible approach to underwriting. They will look at a variety of accounts and territories.
  • They are open to negotiating.
  • They are willing to look at anything and try and get decisions made as soon as possible.
  • They are aggressive towards new business development.
  • They are currently offering competitive pricing and capacity.
  • They provide a wide appetite.
  • They are commercial.
  • They are very quick to respond.
  • They are excellent at engaging with prospects.

Elements you could improve on to better trade with our Lockton team

  • The clash with Everest Chile prevents us showing Everest London more.
  • It would be helpful to have more face-to-face broking.
  • They should try to win/attack larger accounts.
  • Their response times are too slow.
  • It would be good to understand their claims capabilities better.
  • Their turnaround structure needs bettering, and they need to be thinking more around their claims service with their leadership proposition.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quality of service, innovative (always finding new solutions), wide appetite, always willing to provide terms.
  • Willing to offer a price on difficult risks, willingness to have a discussion on a risk rather than declining. They have a flexible appetite and territories.
  • Response times, appetite, decision makers and being commercial.
  • Availability of decision makers, speed of response, commercial pricing and scope of cover.
  • The quality of the underwriters from a commercial standpoint that is backed by technical knowledge. They also are supportive of a variety of business which includes supporting facilities/line slips.
  • Broad risk appetite, good day to day engagement, good level of support for client meetings and travel, and first class claims service.
  • Response times, willing to trade on accounts which can also be difficult to place but taking a bigger picture view. Good lead lines.
  • Turnaround times, flexibility during negotiations and team reputation.
  • Detailed and comprehensive understanding of the risks presented.
  • Day to day service (answering the phone, emails, texts). Willingness to trade and actively look to win business. Actively meet the team with face to face engagement.
  • Specialist knowledge and products, technical expertise, ability to deploy large line sizes, competitive pricing, flexibility.
  • They have the highest levels of engagement.
  • Flexibility, approachable and willingness to work on securing accounts.
  • Willingness to engage fully.
  • Overall approach to cover, pricing and relationship.
  • Acknowledging emails - this enables us to know the team are moving forward with the renewal/new business. These markets generally have a great response time and are eager to support us.
  • Their willingness to work with you and get the correct deal for the Clients.
  • Quick responses, pricing and coverage.
  • Quality of service and engagement.
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