Global Real Estate

Out of 52 responses

Peer Group Ranking

Overall Ranking (Out of 23 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-19

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1 Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2 Flexibility (Terms, Pricing, Wordings)

3 Attitude to Pricing

KPI Scores

Feedback from our Associates

What you do better than your peers

They are easy to do business with.
They look to provide solutions rather than barriers.
They are flexible.
They provide sound, technical knowledge.
They have a hunger for new business.
They are good at providing fast response times on new business.
They are very commercial at renewals.
Everest communicate well.
They are good at organising socials with teams to get to know brokers.
They are transparent with their appetite and proactive with placements.
They have a fantastic approach to new business and are clearly eager to pick up cases.
Their flexibility of terms is great.

They are flexible underwriters.
They are keen for new business.
Their flexibility is appreciated.
They are able to provide decent follow capacity.
They are flexible.
Everest's pricing is good.
They make good commercial underwriting decisions.
They have good appetite for new business and are flexible on terms.
They provide good terms.
They are a commercial market with excellent pricing.
They provide competitive pricing and are flexible with wording.
They find solutions for difficult placements.
They are strong underwriters.

Elements you could improve on to better trade with our Lockton team

It would be good to see greater responsiveness to day-to-day matters.
Greater capacity would be good.
They should grow their appetite into other Asset Classes.
Their speed of response is generally very slow.
They should increase their resource with time to ensure they have the bandwidth for larger clients.
They need to keep up the pace with response times once renewal has been bound.
International is an area for development.
Their service levels need improving. It can sometimes take weeks for minor, mid-term adjustments to be agreed.
Their speed of response times need improving.
Turnaround on renewal quotes and pricing need to be better.
Greater lead prepositions would be beneficial.
Their team sometimes seems stretched, and this impacts turnaround times.
They should reduce minimum premium.

They should look to widen their appetite.
It would be good if they had better and faster comms.
They need a wider underwriting appetite.
Quicker turnaround times need improving.
Improving their understanding of wider trading relationships would be beneficial.
They should provide more capacity.
Response times to queries need improving.
Their response times could be quicker.
They need a better appetite for smaller size risks.
Everest's response times and daily servicing accounts can be slow.
Their communication following inception of new business could be better.
They should broaden their appetite.
Faster turnaround times would be appreciated.
Their response times need improving.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

Technical expertise, commercial approach and responsiveness.
Communication, willingness to negotiate and have an understanding of clients' positions.
Commerciality, Flexibility and Responsiveness.
They have expert underwriters, competitive pricing and make commercial decisions.
Have a desire to build long-term relationships and provide strategic support at client level.
Flexibility, turn around times and good relationships.
Communicative and find solutions.
Service and response times plus being flexible/commercial.
Good communication and response times. Fairness in offering terms in situations where losses have been occurred.
Flexible, quick turnaround times and technical expertise.
Have a holistic view of the client's programme and bring in other parts of the business to assemble a multi-class offering. Additionally, frequent surgery sessions with our Associates to ensure underwriters are always visible.
Response times, competitive attitude to pricing and access to technical knowledge.
Service, response times and ability to make contact by phone.
Be supportive of Lockton and our clients.
Flexibility, speed and answering the phone.
Wide appetite, being commercial/flexible and service levels.
Quick turnaround, easy communication and pricing.
Turnaround times and flexibility.
Flexibility and wanting to build partnership with us and our clients.
Flexible, quick turnaround times, desire to write new business and think commercially.
Have good service, quick response times, always get back to you if you call them. Prepared to meet face to face.
Willingness to trade, communicate well, speedy response times on existing business and active face-to-face presence.
Service, turnaround times, pricing and flexibility.
Fast turnaround times, flexibility in pricing and have understanding of the client.
Flexibility and communication.
Response times and product knowledge.
Flexibility to pricing and taking a commercial view to get a deal over the line, combined with turnaround times. When an insurer proactively looks to broaden their offering and exceed the client's expectations, it really strengthens the relationship of all parties.
Have quick response times.
Commercial attitude, turnaround times, and effective communication.
Flexibility.
Willingness to quote on new business, response times and flexibility with pricing.
Flexibility and ease of trading.
Overall level of service received/communicated.
Easy to deal with, great at building relationships and have understanding of our clients' needs.
Have great relationships built on trust, commercial approach and proactive approach to delivering solutions for clients.
Flexible, are easy to work with.

Flexibility, service and technical ability.
Communication, trading strategically and flexibly.
Commercial underwriting decisions, service and responsiveness.
Willing to trade and support brokers and clients.
Actively engaging and dynamic in the way they trade to achieve the best result for all parties involved in a renewal process.
Communication, coverage and pricing.
Active engagement, strong partnering and good communication.
Their appetite to new business and flexibility in respect of pricing and cover.
Turnaround times, pricing and ease to contact if needed urgently.
They communicate, have corporate thinking and are solution-driven.
Response times, appetite, pricing/rating.
Great terms, easy to deal with, have fast response times.
They have willingness to be flexible and assist where they can with good communication and turnaround times.
Capacity, price and service.
Service, pricing and commerciality.
Appetite, enthusiasm, response times and commercial attitude.
Commercial approach, competitive pricing, quick response times and technical expertise.
Responsiveness, communication & being easy to work with, commercial underwriting with a reasonable consideration of the risk, ability for flexibility if required.
Competitive pricing, wide coverage and good communication.
Relationship, flexibility & commerciality.
Have open communication channels with their top underwriters to ensure the clients needs are met.
Quick turnaround times, ability to move on rates and premiums, technical servicing and policy advice.
Strong relationships, have willingness to assist and speed of turnaround times.
Engagement, flexibility and clarification on their position.
Clear and concise communicators, good relationships across the piece and flexible traders.
Speed of service, competitive pricing and collaborative approach.
We have access to decision makers.
They are responsive, flexible and technical.
Flexibility, Service, Quality of Product.
Knowledgeable, good service and pricing.
They communicate their appetite, look at each piece of new business on a case-by-case basis and have a good turnaround times on all queries.
Strong relationships, commercial Flexibility and good attitude to pricing.
Have food relationships with underwriters, good rates, ability to provide capacity and quick turnaround times.
Technical expertise, underwriting flexibility and good engagement with brokers.
Good communication.
Commercial decision making, quick turnaround times and wanting to work together as partners.

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