04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A top 5 position overall in 12 of the 29 Lockton Business Units relevant to Everest
What is going well?
Onshore Construction – Everest are good with communication.
Power & Renewables – They write conventional and renewables business. They provide consistent, small follow lines which help build a placement.
Construction Investments – They provide great technical knowledge.
Real Estate – They look to provide solutions rather than barriers. They are good at organising socials with teams to get to know brokers.
Healthcare – They are sometimes able to consider the trickier risks where others may simply shy away.
London Retail – They are willing to look at a risk no matter the trade, dependent on risk engineering quality.
NA Property – They provide very quick turnaround times and can normally follow lead terms.
ROW Property – Everest are good at relationship building.
FI – They provide good technical expertise and are open to new opportunities.
ML – Underwriters are always available for meetings and 1-2-1's.
Transactional Risks – They are competitive with their pricing.
Marine Cargo – Everest provide a flexible approach to underwriting. They will look at a variety of accounts and territories.
Marine Hull – Their availability and response times are both strong areas for Everest.
Specie & Fine Art – Their service levels are good.
Areas for Improvement for Everest?
Onshore Construction – They need to provide more capacity.
Power & Renewables – They need to increase flexibility for Asset Class.
Construction Investments – A larger construction appetite would be beneficial.
Real Estate – They should increase their resource with time to ensure they have the bandwidth for larger clients.
London Retail – They are currently a follow capacity provider, so there is potential for more opportunities once they have a lead offering.
NA Casualty – It would be good if they could be more responsive to calls/emails.
NA Property – Quicker turnaround times need improving.
ROW Property – It would be good for them to quote more quickly and engage with us more effectively.
ML – They should improve their US appetite.
Marine Cargo – The clash with Everest Chile prevents us showing Everest London more.
Marine Hull – A quicker service would be beneficial.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
