Marine Cargo

Out of 12 responses

Peer Group Ranking

Overall Ranking (Out of 24 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

25

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • CNAH have 100% writing.
  • Their Lloyd's team are commercial.
  • They offer global solutions.
  • CNAH are very proactive at winning new business.
  • They have incredible turnaround times and communication.
  • The breadth of options across Cargo and Logistics is great.
  • Their breadth of appetite is good.
  • They are always quick to respond and have a very readily available team.
  • Their engagement and follow up abilities are great.

Elements you could improve on to better trade with our Lockton team

  • They need to delegate authority better.
  • They need to be more competitive in pricing on the company side.
  • They need to be more responsive to client meeting requests and claims settlements.
  • They need to be more flexible with their NAT CAT limits.
  • While CNAH are very proactive at tackling new business, they tend to rely on their brand at the expense of being the most competitive.
  • It would be good if they had bigger line sizes and the ability to write more risks 100%.
  • Quicker responses to emails and answering of telephone calls would be an advantage.
  • They should increase their capacity limits in some areas; in particular stock.
  • Sometimes, slow response times can let them down.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quality of service, innovative (always finding new solutions), wide appetite, always willing to provide terms.
  • Willing to offer a price on difficult risks, willingness to have a discussion on a risk rather than declining. They have a flexible appetite and territories.
  • Response times, appetite, decision makers and being commercial.
  • Availability of decision makers, speed of response, commercial pricing and scope of cover.
  • The quality of the underwriters from a commercial standpoint that is backed by technical knowledge. They also are supportive of a variety of business which includes supporting facilities/line slips.
  • Broad risk appetite, good day to day engagement, good level of support for client meetings and travel, and first class claims service.
  • Response times, willing to trade on accounts which can also be difficult to place but taking a bigger picture view. Good lead lines.
  • Turnaround times, flexibility during negotiations and team reputation.
  • Detailed and comprehensive understanding of the risks presented.
  • Day to day service (answering the phone, emails, texts). Willingness to trade and actively look to win business. Actively meet the team with face to face engagement.
  • Specialist knowledge and products, technical expertise, ability to deploy large line sizes, competitive pricing, flexibility.
  • They have the highest levels of engagement.
  • Flexibility, approachable and willingness to work on securing accounts.
  • Willingness to engage fully.
  • Overall approach to cover, pricing and relationship.
  • Acknowledging emails - this enables us to know the team are moving forward with the renewal/new business. These markets generally have a great response time and are eager to support us.
  • Their willingness to work with you and get the correct deal for the Clients.
  • Quick responses, pricing and coverage.
  • Quality of service and engagement.
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