Healthcare

Out of 4 responses

Peer Group Ranking

Overall Ranking (Out of 6 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

25

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Pro-Activity of Engagement

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their pricing is good.
  • Their pricing is good.
  • They are very flexible in respect of offering solutions where the client may be looking for something outside the box.

Elements you could improve on to better trade with our Lockton team

  • They have been reluctant to trade with Lockton until recently.
  • It would be good to have better communication around cross class offerings. They are quite flexible in offering additional covers as a package, but this does sometimes get a little bit clunky in respect of larger policies.
  • They should improve their product coverage.
  • Their service and turnaround times need improving.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Communication and honesty.
  • Willingness to work with us to win business, flexibility on pricing and cover. Great communication throughout the process.
  • Good communication and support, pricing.
  • Pricing, communication, flexibility.
  • Service and collaboration in achieving the best result for the client.
  • Technical expertise, speed of engagement and the willingness to talk through risks. There are some providers who may simply not respond or who we find it difficult to get quick answers from. Even where it is out of appetite, the quicker we are made aware, the better.
  • Relationship with underwriters.
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