Glasgow
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-100
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Flexibility (Terms, Pricing, Wordings)
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Quality of Product Coverage
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are efficient.
Elements you could improve on to better trade with our Lockton team
- They need to visit the office more.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Responsiveness and engagement, Technical underwriting ability, flexibility on price and terms.
- Response times, ability to understand the opportunity, flexibility in pricing/proposition.
- Ease to deal with and willingness to support.
- Willingness to trade and flexible, commercial awareness and range of covers that they can underwrite.
- Local decision making, experienced underwriters and a flexible approach.
- Claims Handled in-house, not outsourced. Technical knowledge and experience. Flexibility in approach to risk.