UK Construction

Out of 12 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

42

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are able to offer lead terms for small to medium size construction projects, as well as lead terms on excess third party liability placements.
  • With regards to CAR, Chubb are a consistent lead market for mid-size new business. In terms of Casualty, they offer very competitive pricing with lots of capacity and have consistent service levels for new business.
  • Chubb show great appetite.
  • They are quick to respond.
  • They are a great team who are really approachable.
  • They have the best overall attitude to writing our business.

Elements you could improve on to better trade with our Lockton team

  • They should offer lead terms on major construction projects.
  • In terms of CAR, we have very successful results from in-person meetings but reaching them by phone has been more challenging.
  • They have poor service levels occasionally.
  • They are able to provide regular appetite updates.
  • It would be good to see the team a bit more.
  • They could improve their consistency in appetite and pricing.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Have comprehensive and flexible coverage, financial strength and stability.
  • They have exceptional service: quick and responsive, with dedicated underwriters who provide support. Competitive pricing: they provide highly competitive rates without compromising on coverage quality. Flexibility and adaptability: they show a willingness to adapt wording and terms based on client-specific requirements/market changes.
  • They have adequate response times and are easily accessible/open to discussion on prices/terms.
  • Great service levels, good relationships and attitude to resolving issues.
  • Responsive, detailed and thorough.
  • Flexibility and accessibility.
  • Ability to build long-term relationships and not be overly reactive.
  • Combination of pricing, coverage and ability to look across multiple lines of cover.
  • Flexibility, competitive pricing and accessibility.
  • Broad appetite, good communication and quick response times.
  • Good service levels, wide appetite for risk and price.
  • They are friendly/approachable which was helpful to new members of our team. They have been extremely helpful in helping develop knowledge and skills of some individuals.
  • Turnaround times, expertise, competitiveness to win business and the quality of their products.
  • Being upfront about appetite and what they can realistically provide. Generally, be responsive with quick turnaround times.
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