Newcastle
Out of 10 responses
Peer Group Ranking
Overall Ranking (Out of 15 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
20
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are good at building relationships with Brokers and are always flexible.
- Their Multinational offering is good.
- Multinational is a strongpoint for Chubb.
- They offer flexibility with coverage.
- Their underwriters are exceptionally responsive.
Elements you could improve on to better trade with our Lockton team
- They need a broader appetite.
- A wider offering would be beneficial.
- They should push their Motor offering more aggressively.
- Their appetite communication needs improving.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Relationship with underwriters is an essential part in terms of negotiating, understanding the risk and being flexible with underwriting.
- Outstanding coverage, competitive rates, quick and flexible response times.
- Positive and pro-active engagement, flexibility and competitive pricing.
- Good people, have regular engagement and local decision makers.
- Communication and flexibility.
- Have good service.
- Working relationship.
- Strength of relationship.