Marine Cargo

Out of 5 responses

Peer Group Ranking

Overall Ranking (Out of 24 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

80

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They offer competitive pricing.
  • They have excellent service and trading standards. They are quick to respond to new enquiries and flexible when writing policies.
  • They deploy good line sizes and write business 100%.
  • They have local policy capability.
  • They offer excellent products.

Elements you could improve on to better trade with our Lockton team

  • They could improve their regional service and hire more staff in London. When existing underwriters are away from the office and during busy periods, enquiries often get sent to their Manchester office who are slower to run with things.
  • The speed of set up of Multinationals and local policies post binding is slow.
  • Their response times could be better.
  • Their pipeline focus could be better and having a designated point of contact would be beneficial.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quality of service, innovative (always finding new solutions), wide appetite, always willing to provide terms.
  • Willing to offer a price on difficult risks, willingness to have a discussion on a risk rather than declining. They have a flexible appetite and territories.
  • Response times, appetite, decision makers and being commercial.
  • Availability of decision makers, speed of response, commercial pricing and scope of cover.
  • The quality of the underwriters from a commercial standpoint that is backed by technical knowledge. They also are supportive of a variety of business which includes supporting facilities/line slips.
  • Broad risk appetite, good day to day engagement, good level of support for client meetings and travel, and first class claims service.
  • Response times, willing to trade on accounts which can also be difficult to place but taking a bigger picture view. Good lead lines.
  • Turnaround times, flexibility during negotiations and team reputation.
  • Detailed and comprehensive understanding of the risks presented.
  • Day to day service (answering the phone, emails, texts). Willingness to trade and actively look to win business. Actively meet the team with face to face engagement.
  • Specialist knowledge and products, technical expertise, ability to deploy large line sizes, competitive pricing, flexibility.
  • They have the highest levels of engagement.
  • Flexibility, approachable and willingness to work on securing accounts.
  • Willingness to engage fully.
  • Overall approach to cover, pricing and relationship.
  • Acknowledging emails - this enables us to know the team are moving forward with the renewal/new business. These markets generally have a great response time and are eager to support us.
  • Their willingness to work with you and get the correct deal for the Clients.
  • Quick responses, pricing and coverage.
  • Quality of service and engagement.
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