Manchester Corporate

Out of 15 responses

Peer Group Ranking

Overall Ranking (Out of 19 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

0

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Relationship Strength (With UW's / Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They excel in what they specialise in, i.e. Life Sciences.
  • The current Lockton Broker Development Manager is proactive, engaging and responsive. You know you will get the support you need.
  • They hold great technical expertise.
  • They are responsive and good with communication.
  • There is good communication between the underwriters and Broker Development Managers.
  • They offer a broad range of product solutions from niche areas of risk to large multinational risks
  • They are pro-active at renewal.
  • They are pro-active in ensuring escalation contacts.
  • The portal is good.

Elements you could improve on to better trade with our Lockton team

  • They need to issue documentation in a timely manner.
  • It would be good if they had better rates.
  • Their new business portfolio needs to be improved.
  • It would be good if they have a better and more timely communication of cover and pricing changes. A recent large client renewal faced some last-minute pricing challenges that could have been better managed if they had been communicated much earlier in the renewal process.
  • They need to be more aggressive with new business.
  • They should increase their appetite for wider risks.
  • They should communicate their appetite with recent wins more often.
  • Chubb should make it easier to contact a member of the team when needed, either by email or telephone.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Commerciality, flexibility and relationship.
  • Flexibility, experienced underwriters and contactable.
  • They are competitive, have a knowledgeable risk engineering approach and are relationship focused.
  • Cover, pricing, relationship.
  • Technical expertise and responsiveness.
  • Good response times, good communication and problem solving.
  • Flexibility with risks, reviewing on their merits. Quick response times and good communication. They are more commercial with their underwriting stance.
  • They have a wide appetite.
  • Knowledgeable underwriters, capable of providing proper support on claims and risk management needs. They have the ability and desire to find a solution.
  • Access to key decision makers and the actual underwriters. Meeting deadlines for responses.
  • Ability to build and maintain strong relationships.
  • Experienced and commercial underwriting teams, strong client and Lockton relationship-management personnel, swift response times and flexibility on capacity/cover.
  • Flexibility, cover and easy access to underwriters and decision makers.
  • Service, relationship, flexibility.
  • They are easy to contact/do business with, have a wider proposition other than just price, and have clear communication on what their appetite is.
  • Quick response to changing market conditions, willingness to trade and open communication on what is required to keep business.
  • Responsive and can offer a good product that has wide cover. Reasonable with pricing. Willing to make the effort to visit to build relationships and confirm what they can offer/appetite.
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