International Construction
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
100
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Pro-Activity of Engagement
3
Ability to Provide Adequate Capacity
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are able to engage on a portfolio basis.
Elements you could improve on to better trade with our Lockton team
- It would be good if they connected with us better to deliver construction solutions for us in the US.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Good communication, solution-focused, flexibility and understanding where we need to be to win business.
- Availability of key decision makers/senior underwriters on a face-to-face basis. Supporters of our strategic partner framework.
- Technical expertise, willingness on partnership with Lockton and good broker service.
- Good communication, good capacity & consistent support.
- Speed of service and response times.