Global Real Estate

Out of 40 responses

Peer Group Ranking

Overall Ranking (Out of 23 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1 Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2 Flexibility (Terms, Pricing, Wordings)

3 Attitude to Pricing

KPI Scores

Feedback from our Associates

What you do better than your peers

They take a commercial approach to day-to-day matters.
They hold good Management Information on both risk data and the client's total GWP.
They provide excellent capacity.
European insurances is a strongpoint for Chubb.
They offer a huge amount of capacity and are commercial in their underwriting decisions.
Chubb provide really quick turnaround times and have a good overall service.
They really understand Lockton.
They are commercial with good international propositions.
They hold a strong European proposition.
Their ability to underwrite global portfolio's competitively and service them is a strength of Chubb's.
They are able to offer good capacity.
They are good with communication.
They are willing to take a commercial view for the right case and put up with some undesirable risks. On more than one occasion, Chubb have been accommodating of large claims in order to protect the relationship with the client.

They provide good response times combined with expertise.
Their European proposition is good.
They are flexible.
They have a true global footprint.
Their European network and large corporate cases are strength areas for Chubb.
They provide full engagement across all levels.
They are able to assist with pricing for new business.
They are good with Pan-European business.
They hold a good level of knowledge.
Their European Business is strong.
They are very strong on price after discussing a risk to obtain a better understanding.
They are a market leader in European business.
They are flexible on pricing and are responsive.
Their capacity levels are good.

Elements you could improve on to better trade with our Lockton team

Their underwriting strategy is wholly focussed on International.
They should write more residential risks.
Their speed of response times could be better.
Their team are very busy, so it is sometimes difficult to get in contact with them.
They need to develop their service team to improve day-to-day response times.
Improved communication would be beneficial.
Chubb's turnaround times of MTAs is slow.
Their turnaround times need improving.
They are very strong when it comes to European business but are noticeably more obstinate when dealing with the UK.
It would be good if they were more willing to quote on new business.
Their response times need improving.

It would be good if they had better comms.
They should look at cross-selling opportunities and captives.
They should provide more of an offering for UK risks.
Their response times for queries is slow.
Chubb need to be more flexible.
It would be good if they had a better appetite for smaller sized risks.
They should widen their Asset Class appetite.
They should be more responsive to day-to-day matters.
It would be good for them to widen their appetite.
They should look into applying specific terms subjectivities, rather than blanket subjectivities.
Quicker turnaround times would be appreciated.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

Technical expertise, commercial approach and responsiveness.
Communication, willingness to negotiate and have an understanding of clients' positions.
Commerciality, Flexibility and Responsiveness.
They have expert underwriters, competitive pricing and make commercial decisions.
Have a desire to build long-term relationships and provide strategic support at client level.
Flexibility, turn around times and good relationships.
Communicative and find solutions.
Service and response times plus being flexible/commercial.
Good communication and response times. Fairness in offering terms in situations where losses have been occurred.
Flexible, quick turnaround times and technical expertise.
Have a holistic view of the client's programme and bring in other parts of the business to assemble a multi-class offering. Additionally, frequent surgery sessions with our Associates to ensure underwriters are always visible.
Response times, competitive attitude to pricing and access to technical knowledge.
Service, response times and ability to make contact by phone.
Be supportive of Lockton and our clients.
Flexibility, speed and answering the phone.
Wide appetite, being commercial/flexible and service levels.
Quick turnaround, easy communication and pricing.
Turnaround times and flexibility.
Flexibility and wanting to build partnership with us and our clients.
Flexible, quick turnaround times, desire to write new business and think commercially.
Have good service, quick response times, always get back to you if you call them. Prepared to meet face to face.
Willingness to trade, communicate well, speedy response times on existing business and active face-to-face presence.
Service, turnaround times, pricing and flexibility.
Fast turnaround times, flexibility in pricing and have understanding of the client.
Flexibility and communication.
Response times and product knowledge.
Flexibility to pricing and taking a commercial view to get a deal over the line, combined with turnaround times. When an insurer proactively looks to broaden their offering and exceed the client's expectations, it really strengthens the relationship of all parties.
Have quick response times.
Commercial attitude, turnaround times, and effective communication.
Flexibility.
Willingness to quote on new business, response times and flexibility with pricing.
Flexibility and ease of trading.
Overall level of service received/communicated.
Easy to deal with, great at building relationships and have understanding of our clients' needs.
Have great relationships built on trust, commercial approach and proactive approach to delivering solutions for clients.
Flexible, are easy to work with.

Flexibility, service and technical ability.
Communication, trading strategically and flexibly.
Commercial underwriting decisions, service and responsiveness.
Willing to trade and support brokers and clients.
Actively engaging and dynamic in the way they trade to achieve the best result for all parties involved in a renewal process.
Communication, coverage and pricing.
Active engagement, strong partnering and good communication.
Their appetite to new business and flexibility in respect of pricing and cover.
Turnaround times, pricing and ease to contact if needed urgently.
They communicate, have corporate thinking and are solution-driven.
Response times, appetite, pricing/rating.
Great terms, easy to deal with, have fast response times.
They have willingness to be flexible and assist where they can with good communication and turnaround times.
Capacity, price and service.
Service, pricing and commerciality.
Appetite, enthusiasm, response times and commercial attitude.
Commercial approach, competitive pricing, quick response times and technical expertise.
Responsiveness, communication & being easy to work with, commercial underwriting with a reasonable consideration of the risk, ability for flexibility if required.
Competitive pricing, wide coverage and good communication.
Relationship, flexibility & commerciality.
Have open communication channels with their top underwriters to ensure the clients needs are met.
Quick turnaround times, ability to move on rates and premiums, technical servicing and policy advice.
Strong relationships, have willingness to assist and speed of turnaround times.
Engagement, flexibility and clarification on their position.
Clear and concise communicators, good relationships across the piece and flexible traders.
Speed of service, competitive pricing and collaborative approach.
We have access to decision makers.
They are responsive, flexible and technical.
Flexibility, Service, Quality of Product.
Knowledgeable, good service and pricing.
They communicate their appetite, look at each piece of new business on a case-by-case basis and have a good turnaround times on all queries.
Strong relationships, commercial Flexibility and good attitude to pricing.
Have food relationships with underwriters, good rates, ability to provide capacity and quick turnaround times.
Technical expertise, underwriting flexibility and good engagement with brokers.
Good communication.
Commercial decision making, quick turnaround times and wanting to work together as partners.

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