Belfast

Out of 35 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-26

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1 Quality of Product Coverage

2 Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3 Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

They handle travel claims very well.
They provide bespoke underwriting.
They offer an excellent product range and are competitive when the appetite fits.
Their knowledge on multinationals is great.
They provide excellent technical knowledge.
Their terms are available far in advance of renewal date.
They are a very highly respected brand.
They communicate their appetite well, and they are very flexible.
Their pricing is good.
PA and Travel policy cover are two strength areas for Chubb.
The Online Portal is easy to use.
The Online platform is good.
Their travel appetite is good.
Certain products, such as Global Policies cover, are very wide and better than their peers.

They have competitive premiums.
Their pricing is good.
They have quality products.
They have quality products and can be aggressive on pricing for 'the right' risk.
Their claims payment structure is good.
They are better at specialisms, particularly Global P&C.
They have an excellent online facility.
They offer competitive pricing and little to no rate increases at renewal.
Life Science make quick decisions.
They offer very quick responses, especially on new business quotes.
Their Global abilities are commendable.
In their chosen niches they offer excellent technical support and expertise.

Elements you could improve on to better trade with our Lockton team

More products would be beneficial.
They need to broaden their appetite and increase their headcount.
They are pretty poor at responding to queries within a reasonable timeframe.
Their online system often glitches.
They are a bit slow to respond to new business.
Their turnaround times are slow.
Their breadth of cover needs improving.
The portal needs to be re-worked as referrals generate the wrong premium, so each amendment has to be referred manually.
It is difficult to get a hold of someone.
They should expand their appetite for commercial combined.
They should offer more competitive premiums in other lines of cover.
It is hard to gain access to underwriters, especially in Dublin, as they do not return calls and do not provide a great appetite for new business.

Their response times are slow.
Their turnaround times and online system for quotes is very slow. It is hard to get a response even via email or phone.
Their communication on appetite could be better.
It would be good to see some improvement in response times and their ability to issue documentation.
It would be good if Chubb had more info on markets and appetite.
It would be good to see increased headcount so response times from underwriters would improve.
Improved service levels and a broader appetite would be beneficial.
Response times to queries need improving.
A wider range of appetite would be appreciated.
They need to get their documentation issued quicker.
Higher premiums would be an area for Chubb to review.
They need to respond in better time, they are always too last minute.
A broader appetite would be good.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

Quick responses and good communication.
Capacity, levels of cover and willingness to trade.
Willingness to help.
Service levels, speed of response and pricing.
A combination of good service levels, broad appetite and competitive premiums.
Quick turnaround, great communication and local knowledge.
Prompt response to queries, willingness to negotiate, issuing terms and documents in good time.
Good response times, accuracy and speed of documentation.
Quick quote/renewal term turnaround times, access to skilled underwriters, communication of their appetites, strong relationships and hungry to write new business.
Exceptional Service levels and speedy response times.
Technical knowledge and customer service.
Taking on new business and building relationships.
Prompt communication with brokers, flexibility in terms of underwriting and pricing.
Quick response / turnaround times.
Good communication, ability to consider risks on their own merits and be flexible with terms/cover when required.
Have a quality product, be easy to do business with, have fast communication and flexibility.
Effective and efficient communication, flexibility in cover and pricing, longstanding relationships with Lockton.
Responsiveness, flexibility and superior products.
Quick response times, good rapport and willingness to be flexible.
Access to underwriters. Keen to work to find a solution. Wide breadth of product offering.
Access to the underwriters who make the decisions.
Slick online trading, good local underwriter relationships and competitive pricing.
Great service, good lines of communication and flexibility.
Responsiveness, quality of underwriters and products.
Competitive pricing, service levels and paying claims.
Ease of portal usage, ability to contact underwriters, flexibility with portal rates.
They are very responsive and efficient.
Technical expertise, flexibility & good communication.
Easy-to-use portal and good communication.
Broad appetite & relationships.
Are flexible and competitive.
Competitive pricing, willingness to work with brokers and have good communication.

Flexibility, communication and a sense of partnership.
Communication, excellent terms and claims handling.
Turnaround times, appetite and competitive pricing.
Access to technical underwriters, flexibility and assistance when there is a problem.
Quick response times, competitive premiums and an appetite for new business.
Risk appetite, pricing and quick response times.
Appetite to write business with knowledgeable underwriters who are interested in securing business.
Fast response times, have an ability to be flexible and have adequate capacity.
Communication, pricing and product offering.
They are flexible in pricing. We have access to decision makers who are easy to get in contact with.
Quality products, flexibility and technical expertise.
They are flexible, they under-promise but over-deliver and are easy to deal with.
Experienced underwriters with an appetite to help and write business. Good communication.
Competitive premiums.
Timely responses and a demonstration they care about Lockton and our clients.
They are effective communicators, try to write new business or at least provide a reason for declinatures, and provide accurate documentation.
Fast response times, quick release of documentation, not applying large rating increases on claims-free cases at renewals and willingness to provide quotations.
Have worldwide capabilities.
Communication and helping to retain clients.
Communication, fast responses and are flexible on terms and premium.
Willingness to help out.
Quick response times, favourable terms and inclusivity of coverage.
Have an ability to trade, a broad appetite and be flexible.
Technical ability, strong policy wordings and ability to actually "trade" with us.
Response times to queries, answering phones and responding to submissions with VRI's before asking for a list of questions.
Easy-to-use Online Portals and quick response times.
Technical expertise a given, broad appetite, competitive pricing.

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