Property NA

Out of 13 responses

Peer Group Ranking

Overall Ranking (Out of 17 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-8

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They keep on top of the monthly data they receive, and if we are ever behind in sending out information, they are likely to chase for an update.
  • Their breadth of coverage is good.
  • They are a reputable lead and they deploy meaningful capacity.
  • They provide good capacity.
  • They have a good line size.
  • They can deploy bigger capacities.
  • They are accurate on price.
  • They are a strong lead market, and they deploy capacity and build relationships well.
  • They have competitive pricing on large global accounts.
  • They are a strong lead market.

Elements you could improve on to better trade with our Lockton team

  • Increased commissions is an area for review.
  • Their pricing needs improving.
  • Flexibility on price would be beneficial.
  • It would be good if they were available more at the Box and were quicker to turnaround quotes.
  • They are not easily contactable.
  • Their pricing can be quite high, and their response times can be slow.
  • They need to have quicker response times.
  • Quicker turnaround times would be helpful.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Risk appetite, competitive pricing and service.
  • Service and turnaround. Broad appetite. Pricing.
  • Service, capacity and flexibility.
  • Good at communication, easy to trade with and good appetite.
  • They have ability to lead business, quick response times and flexibility.
  • Quick turnaround times for quotes, easy to work with on terms, have a good level of commercialism.
  • Pricing, flexibility on terms and accessibility.
  • Ability to adapt and be flexible.
  • Ability to deploy capacity, turnaround times, putting in energy into maintaining their broker relationships, price is reasonable and always willing to be creative with lines/pricing and listening to clients' needs as presented to them by broker.
  • Pricing flexibility and capacity.
  • Quick turnaround times and competitive terms.
  • Availability, knowledge and flexibility.
  • Ease of communication, flexibility in pricing and strong technical expertise.
  • They consistently provide timely and competitive quotes.
  • They are good lead markets, quick turnaround times and commercial approach.
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