04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A top 5 position overall in 8 of the 26 Lockton Business Units relevant to CGM
What is going well?
Onshore Construction – Their engineering is good.
Upstream Energy – Scope of product is a strength area for CGM.
NA Property – They keep on top of the monthly data they receive, and if we are ever behind in sending out information, they are likely to chase for an update. They are a reputable lead and they deploy meaningful capacity.
ROW Property – They offer capacity across primary and excess layers. They put down very good line sizes.
FI – They are good in meetings and are usually well prepared.
ML – They have a responsive and commercial attitude.
PI – They are strong supporters of Lockton throughout a hard market. They are a skilled underwriting team.
Marine Cargo – They always have someone on the Box five days a week.
Marine Hull – They have a 100% facility that is easy to use. They are always available in Lloyds.
Areas for Improvement for CGM?
Construction Investments – Their flexibility on pricing could improve and they should increase their appetite on business in Florida.
NA Property – Their pricing needs improving. It would be good if they were available more at the Box and were quicker to turnaround quotes.
ROW Property – They should look to be more commercial.
FI – Their Fintech appetite needs to be better.
ML – They need to remove the sign-off point in Australia.
PI – Their flexibility on pricing could be improved.
Marine Cargo – Their approach to writing misappropriation risks needs reviewing.
Marine Hull – It would be good if they had a more commercial stance.
Specie & FA – Proactivity on email responses would be good.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
