Bermuda
Out of 3 responses
Peer Group Ranking
Overall Ranking (Out of 18 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
33
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Breadth of Appetite
2
Relationship Strength (With UW's / Decision Makers)
3
Quality of Product Coverage
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are quick to respond.
- They are very communicative.
- They provide good and stable capacity, and they write large blocks of excess capacity.
Elements you could improve on to better trade with our Lockton team
- They need more capacity.
- Maybe, they could look at slightly lower attachments than their minimum attachments.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Willingness to be flexible on long term clients, passion for customer service (responses) and thinking outside of the box for new products.
- Capacity, communication and ease of doing business with.
- Communication, quick turnaround of documentation and being open minded/working with us to make the deal happen.
- They are communicative and open about their abilities and processes.
- Effective communication, stable capacity, good ratings.
- Quick responses, wide appetite, flexibility on layers and commercial on pricing when they need to be.
- Keen to collaborate, hard-working and willing.
- Quick decisions, quick turnaround times, transparency and a willingness to work together.