Property ROW

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

40

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Attitude to Pricing

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are willing to take a lead position.
  • Their pricing and line size is good.
  • They are really good at helping us win business and they are super quick at responding.
  • Brit are a great underwriting team. They deploy large line sizes, are good at communication and relationship building with the team. They are able to quote several options, happy to lead placements, and they help win new business.
  • Their appetite is strong.
  • Their size of capacity is good.
  • They are quick to respond and are willing to offer alternatives.
  • They are good at quoting new business.
  • Brit's quoting times are very good, and their appetite is very clear.
  • They provide very good response times to quote requests.

Elements you could improve on to better trade with our Lockton team

  • There is some inconsistency depending on which underwriter you see.
  • Their response times need improving.
  • It would be good if they could provide greater willingness on pricing as the market softens.
  • Brit are not the most competitive.
  • It would be good if they could provide greater flexibility around layers.

  • Their pricing needs improving.
  • It would be good if they could be more flexible regarding PPC extensions. We do need help from all markets to extend where required, for the benefit of the client.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to take a lead position in order to bring business to London.
  • They have a "let's find a solution" attitude.
  • Great relationship with underwriter. Good and proactive communicators. They help win accounts.
  • They are relationship driven, commercial, positive, competitive, forward thinking and supportive.
  • They have large teams to get quick responses.
  • Service levels, technical knowledge and pricing.
  • Turnaround times, competitive pricing and good communication.
  • Flexible on T&C's, good capacity and realistic pricing.
  • Quick turnaround times, dollar capacity deployed and pricing flexibility.
  • Availability of underwriters, pricing, speed of quoting.
  • Presence, communication and leniency.
  • Completive pricing and quick response times.
  • Service, consistency of approach, competitiveness and flexibility.
  • Competitive pricing, good line sizes, flexible T&Cs, good response times on email and PPL, strong personable relationships.
  • Openness to discuss options.
BACK TO ALL INSURER RESULTS →