Property NA

Out of 17 responses

Peer Group Ranking

Overall Ranking (Out of 17 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

76

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their line size is good.
  • They have a broad appetite and competitive pricing.
  • Their turnaround times are good.
  • They are a good team to work with; they are all approachable and commercial in mindset.
  • They provide very quick quote turnaround times.
  • They are good at meeting pricing and terms targets.
  • They are quick to respond.
  • They are good at quoting new business.
  • They have good appetite. They are competitive and willing, and they deploy significant capacity.
  • Their pricing is good.
  • Their communication and responsiveness to work is great.
  • They have competitive pricing.

Elements you could improve on to better trade with our Lockton team

  • Improving commission is an area for improvement.
  • Reliability of long-term capacity is something Brit should look into.
  • Their Box availability should be improved.
  • Re-opening writing lineslips is an area for development.
  • They need to be more available.
  • Increased appetite and consistency of pricing are two areas that need improving.
  • Brit need to be better at communication.
  • Brit need a wider primary appetite.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Risk appetite, competitive pricing and service.
  • Service and turnaround. Broad appetite. Pricing.
  • Service, capacity and flexibility.
  • Good at communication, easy to trade with and good appetite.
  • They have ability to lead business, quick response times and flexibility.
  • Quick turnaround times for quotes, easy to work with on terms, have a good level of commercialism.
  • Pricing, flexibility on terms and accessibility.
  • Ability to adapt and be flexible.
  • Ability to deploy capacity, turnaround times, putting in energy into maintaining their broker relationships, price is reasonable and always willing to be creative with lines/pricing and listening to clients' needs as presented to them by broker.
  • Pricing flexibility and capacity.
  • Quick turnaround times and competitive terms.
  • Availability, knowledge and flexibility.
  • Ease of communication, flexibility in pricing and strong technical expertise.
  • They consistently provide timely and competitive quotes.
  • They are good lead markets, quick turnaround times and commercial approach.
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