Global Cyber & Technology

Out of 17 responses

Peer Group Ranking

Overall Ranking (Out of 15 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

24

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Brit are able to communicate openly, they are transparent, and they are willing to support schemes.
  • Brit will always look to offer renewal terms even on significantly loss-affected accounts.
  • Their appetite is good.
  • They are good at understanding client specific needs and maintaining relationships with renewals.
  • They are flexible.
  • They are highly experienced.
  • Brit are highly technical and offer feedback on all accounts regardless of result.
  • They can offer a variety of products, including Property Damage. They can be aggressive when they need to be and can also be flexible with terms. We have a great experience with them paying claims.
  • Their breadth of coverage is good.
  • They are a consistent and stable primary market.
  • Their communication is good.
  • They have a strong appetite.
  • They have complex risks.

Elements you could improve on to better trade with our Lockton team

  • They need to be more flexible in pricing and time of transaction could be improved.
  • It would be beneficial if they could limit some of the back-and-forth additional questions when providing a quote.
  • Their Lloyd's attendance could be better.
  • Areas for improvement are reductions in subjectivities and Brit specific questions e.g. tracking supplemental (this creates friction compared to peers).
  • Processing speed could be better.
  • Brit's response times need bettering.
  • It is sometimes difficult to get hold of underwriters on the phone.
  • Brit need to trust our opinion more.
  • Brit should improve their response times.
  • Their claims service needs improvement in certain respects.
  • They could provide better competitive terms.
  • Brit's pricing needs improving.
  • Their responsiveness levels could be better.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Financial stability, service levels, knowledge, product, innovation, competitive pricing and reputation amongst the business and peers.
  • Able to offer full coverage under our proprietary policy form, competitive pricing and quick turnaround times.
  • Coverage, service, pricing and flexibility.
  • Understanding of the product offered and ability to work with clients to provide bespoke client solutions.
  • Relationships and response times.
  • They are easy to work with and great relationship.
  • Responsive, technical knowledge and write on Lockton proprietary form.
  • Ability to make decisions with commercial underwriters and good service.
  • They are flexible, great in front of clients and they care about Lockton and our clients.
  • Communication, pricing and being commercial.
  • Very technical underwriters that liaise with clients well.
  • Response time, breadth of coverage, technical expertise and claims services.
  • Flexibility, availability of senior decision makers and understanding of Lockton and our strategy.
  • Response times and reasoning.
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