04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A top 5 position overall in 4 of the 22 Lockton Business Units relevant to BHSI
What is going well?
Onshore Construction – They are very technical, flexible, approachable and knowledgeable.
Power & Renewables – They have good technical knowledge.
Upstream Energy – They have great technical expertise.
International Construction – Their technical knowledge is great.
UK Construction – They provide good response times.
Aberdeen – Their response times, service and product coverage is all great.
London Retail – They are keen to build relationships with clients and support their businesses as they evolve.
Manchester Corporate – Underwriter engagement and building relationships are two areas that BHSI do well.
ROW Property – Their engagement and turnaround times are great, and their communication is very good.
FI – They provide local policies. Their insurer relationship building and turnaround times from key team members are quick. Even if they cannot quote it, they will let you know quickly.
PI – They take a positive and strong approach to client engagement; they speak clients' language. They also have a strong Claims approach.
Areas for Improvement for BHSI?
Energy Liability – They need to provide better pricing on UK business.
Onshore Construction – They should expand their territorial appetite. They have great people but their appetite limits them.
Power & Renewables – Their turnaround times can be slow.
Aberdeen – It would be good if they engaged more on other classes of business.
Birmingham – They need to be more visible.
Manchester Corporate – Often, BHSI can only provide follow lines / small lead lines. Improved capacity on this would help.
ROW Casualty – Their local office headcount need improving.
FI – They should remove barriers to trade (i.e. cumbersome Cyber questions across every risk). They are the only market to request such information (as well as significant subjectivities) and this puts them at a disadvantage and stops them winning business.
ML – They need to adjust their pricing to be more competitive.
PI – Development of the Multinational function would be excellent.
Transactional Risks – Their level of coverage needs developing.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
