Aberdeen

Out of 8 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

63

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their response times, service and product coverage is all great.
  • BHSI are very flexible and approachable in terms of their Casualty underwriting.
  • They are open to discussing terms.
  • They have good flexibility of cover and willingness to work closely with Lockton.
  • They have a willingness to write business.

Elements you could improve on to better trade with our Lockton team

  • It would be good if they engaged more on other classes of business.
  • They would be better if they had more appetite on other lines, other than Casualty.
  • They should provide a wider appetite.
  • BHSI should expand the product range.
  • They need to reduce minimum premium requirements.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Fast Response Times, they reviews risks Individually and have reasonable rate increases.
  • Pricing, range of cover provided, willingness to pay claims and appetite/level of industries they will cover.
  • Communication is key.
  • Flexibility, timely responses and communication.
  • Engagement, flexibility.
  • Access to and good relationships with decision makers. They realise that the policyholder is also their customer and strive be even handed. No changes in position and willing to take a long term view.
  • Autonomous, technical, development underwriters that are knowledgeable and look at how they can write business.
  • Empowered underwriters with an ability and willingness to write business. A leading policy wording. A strong claims proposition.
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