Specie & Fine Art
Out of 12 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
75
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Flexibility (Terms, Pricing, Wordings)
3
Relationship Strength (With UW's / Decision Makers)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Their service is good.
- They provide quick and positive response times.
- They are experts on wording.
- Their service throughout is great.
- They are very responsive.
- Their service levels are good.
- Their lead underwriter always makes a very quick decision either way.
- Their pricing is good.
- Service levels on quoting is a great strength.
- Their relationship building is good.
Elements you could improve on to better trade with our Lockton team
- They need to increase capacity.
- They should hire an underwriting assistant who can support by publishing weekly diary availability.
- Their pricing needs improving.
- They need wider appetite in more territories.
- Their speed of response needs improving.
- Their availability at the box is low.
- Service levels on Fine Art needs improving.
- Their response times need improving.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Service, strength of Claims and Underwriting teams, flexibility and ability to engage with clients.
- Quick responses, high level of technical knowledge, competitive pricing and strong claims offering.
- They understand the class of business and are sensitive to the pressures we are under as the broker.
- Service, proactivity and ability to negotiate evenly.
- Availability, competitive terms and expertise.
- Service levels and claims expertise.
- They are responsive, willing to understand a risk that may be different, and offer competitive pricing.
- They are all very big supporters of Lockton which makes our job easier.
- Product, pricing, knowledge and their claims teams.
- Service levels and flexibility.
- Strong relationships and speed of turnaround.
- Knowledgeable and easy communication.