Property ROW

Out of 7 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

0

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Attitude to Pricing

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They have a great presence at the Box, and it is easy to track down underwriters and engage with them when needed.
  • It is really easy to communicate with them and they provide quick turnaround of terms.
  • They are good underwriters who provide a positive response ratio.
  • They have a good sized team which allows for quicker decision-making.
  • They provide good technical knowledge.
  • Beazley are able to deploy capacity on multiple layers.
  • They write large lines and are consistent with the business.

Elements you could improve on to better trade with our Lockton team

  • They need to be more flexible on pricing.
  • Beazley want to write more business but it's not clear how they are going to achieve this whilst being too selective. Big growth targets require radical underwriting.
  • Some underwriters are unknown and never reply to emails, or they are never present at the Box.
  • Bottom end of pricing limitations for certain regions is an area for development.
  • It would be good for Beazley to improve on turnaround times.
  • They need to take more of a lead position.
  • Their pricing needs improving.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to take a lead position in order to bring business to London.
  • They have a "let's find a solution" attitude.
  • Great relationship with underwriter. Good and proactive communicators. They help win accounts.
  • They are relationship driven, commercial, positive, competitive, forward thinking and supportive.
  • They have large teams to get quick responses.
  • Service levels, technical knowledge and pricing.
  • Turnaround times, competitive pricing and good communication.
  • Flexible on T&C's, good capacity and realistic pricing.
  • Quick turnaround times, dollar capacity deployed and pricing flexibility.
  • Availability of underwriters, pricing, speed of quoting.
  • Presence, communication and leniency.
  • Completive pricing and quick response times.
  • Service, consistency of approach, competitiveness and flexibility.
  • Competitive pricing, good line sizes, flexible T&Cs, good response times on email and PPL, strong personable relationships.
  • Openness to discuss options.
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