Property NA

Out of 16 responses

Peer Group Ranking

Overall Ranking (Out of 17 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-25

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They provide good communication and response times on email.
  • Their marketing is great.
  • They lead business.
  • They are very strong technically.
  • They are thorough and follow up.
  • They are accurate on price.
  • They are best in the market with Fine Art products.
  • Their knowledge is very strong.
  • They try to find a solution when either the pricing is too high, or AFB US are on the placement.
  • They have a commercial approach.

Elements you could improve on to better trade with our Lockton team

  • Writing more critical CAT business would be an area for development.
  • Their service levels need improving.
  • It is hard to make contact with someone sometimes.
  • Underwriter availability is something that should be worked on.
  • They need to improve their pricing.
  • They have limited appetite.
  • They are quite expensive. It would be good for them to listen to target prices more in order to bind more business.
  • Their communication and responses to emails, or work via PPL, needs improving.
  • Beazley need to be more flexible. We have previously had to non-renew Beazley a few times on long-term placements due to the lack of commerciality.
  • More timely communication would be beneficial.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Risk appetite, competitive pricing and service.
  • Service and turnaround. Broad appetite. Pricing.
  • Service, capacity and flexibility.
  • Good at communication, easy to trade with and good appetite.
  • They have ability to lead business, quick response times and flexibility.
  • Quick turnaround times for quotes, easy to work with on terms, have a good level of commercialism.
  • Pricing, flexibility on terms and accessibility.
  • Ability to adapt and be flexible.
  • Ability to deploy capacity, turnaround times, putting in energy into maintaining their broker relationships, price is reasonable and always willing to be creative with lines/pricing and listening to clients' needs as presented to them by broker.
  • Pricing flexibility and capacity.
  • Quick turnaround times and competitive terms.
  • Availability, knowledge and flexibility.
  • Ease of communication, flexibility in pricing and strong technical expertise.
  • They consistently provide timely and competitive quotes.
  • They are good lead markets, quick turnaround times and commercial approach.
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