Professions PI Healthcare
Out of 3 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-67
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Relationship Strength (With UW's / Decision Makers)
3
Quality of Product Coverage
KPI Scores
Feedback from our Associates
What you do better than your peers
- There is greater engagement in London to work with the Broker to help win business.
Elements you could improve on to better trade with our Lockton team
- It would be good if they had greater connectivity and use their commercial view on a few accounts to help us more forward.
- They need to have better pricing and be more competitive.
- They need to price more competitively.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Listening to the Broker about what we are looking for. Working to provide solutions, balancing underwriting restrictions with risk transfer dynamics.
- Ability to communicate with clarity to explain pricing decisions and appetite. Having a strong personal relationship is hugely important.