Private Clients

Out of 5 responses

Peer Group Ranking

Overall Ranking (Out of 11 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-40

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are good negotiators, and easy to trade with.
  • Beazley have less exclusions on policies, such as flood and subsidence.
  • Beazley have the easiest online portal.
  • Their online portal is very good.
  • It is easy to use the trading portal.

Elements you could improve on to better trade with our Lockton team

  • They should review their exclusions and decline a quote if they cannot cover it, rather than excluding numerous perils and applying many endorsements.
  • More flexibility on policies would be helpful.
  • They should try to build up the relationship more and provide understanding of their risk appetite.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Great product, client-centred (broker relationship) and willingness to negotiate and trade.
  • Underwriting knowledge, product coverage and fair pricing.
  • Responsiveness of underwriters, product coverage and underwriting flexibility.
  • Access to decision makers, speed of response and understanding/management of client/Lockton expectation.
  • Response and service (not just at new business win stage) and good claims service.
  • Communication.
  • The comfort we have in recommending them is their claims handling process is superb, which is the most important area to sell, when speaking to clients. Products also offer comprehensive coverage. From a construction point of view, we been driving this within our division and is quite a technical area, dealing with Renovations is superb, as we have access to technical underwriters, who know their product and are quick to turn business around.
  • Quality of product, they understand their markets and have strong service and brand.
  • Quickest response times, flexibility and quality of policy covers.
  • Good experienced underwriters with quick response times and underwriting attitude to renewals.
  • Speed and access to decision makers.
  • Flexibility, access to decision makers, trading underwriters and quality wording.
  • Breadth of policy cover, our ability to trade quickly and consistently good claims handling.
  • Communication.
  • Comprehensive cover benefits.
  • Positive attitude to doing business.
  • The cover provided and the Insurers' openness to assist our clients with their Insurance needs, ranging from a big Collector to a temporary additional driver. They are always happy to assist, within reason.
  • Fast turnaround and acceptable terms.
  • The bespoke cover they are able to suit to the client's individual needs.
  • Communication and flexibility.
  • Attitude towards risk selection.
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