National PI Misc / Recruitment
Out of 5 responses
Peer Group Ranking
Overall Ranking (Out of 19 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
0
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Breadth of Appetite
3
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Offering an online portal allows for queries and changes to be actioned quickly.
- The portal is easy to use.
- The products and online services are good.
- They have low premiums and basic cover, so this is ideal for very small businesses.
Elements you could improve on to better trade with our Lockton team
- Appetite for miscellaneous would be appreciated.
- Flexibility on pricing would be appreciated.
- Sometimes, we receive very slow and poor responses from underwriters when we need assistance.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Flexibility on pricing and coverage. Supportive in pursuing new business opportunities. Good response times.
- Strong relationships.
- Excellent terms, good communication and easy access.
- Good online products, fast referral and response from underwriting team.
- Quick and efficient communication, knowing you can pick up the phone to them and ready to assist to retain/win business. Flexible on coverage and pricing, professional service and they are in office at least once a week.