Manchester Corporate
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 19 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
0
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Relationship Strength (With UW's / Decision Makers)
KPI Scores
Feedback from our Associates
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Commerciality, flexibility and relationship.
- Flexibility, experienced underwriters and contactable.
- They are competitive, have a knowledgeable risk engineering approach and are relationship focused.
- Cover, pricing, relationship.
- Technical expertise and responsiveness.
- Good response times, good communication and problem solving.
- Flexibility with risks, reviewing on their merits. Quick response times and good communication. They are more commercial with their underwriting stance.
- They have a wide appetite.
- Knowledgeable underwriters, capable of providing proper support on claims and risk management needs. They have the ability and desire to find a solution.
- Access to key decision makers and the actual underwriters. Meeting deadlines for responses.
- Ability to build and maintain strong relationships.
- Experienced and commercial underwriting teams, strong client and Lockton relationship-management personnel, swift response times and flexibility on capacity/cover.
- Flexibility, cover and easy access to underwriters and decision makers.
- Service, relationship, flexibility.
- They are easy to contact/do business with, have a wider proposition other than just price, and have clear communication on what their appetite is.
- Quick response to changing market conditions, willingness to trade and open communication on what is required to keep business.
- Responsive and can offer a good product that has wide cover. Reasonable with pricing. Willing to make the effort to visit to build relationships and confirm what they can offer/appetite.