Healthcare
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 6 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
50
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Pro-Activity of Engagement
KPI Scores
Feedback from our Associates
What you do better than your peers
- Their turnaround time and service towards the insured is great.
- The underwriter has looked to build the relationship with Lockton and is very open to booking some time in to really run through a particular risk. This is extremely helpful on some of the more complex placements.
Elements you could improve on to better trade with our Lockton team
- It would be good if they had a bit more communication on the internal workings of their consortium. They were, until recently, unable to offer a £10m limit and now they are able to via a consortium that is managed by Beazley. There seems to be undue pressure to now move things back to 100% with Beazley and actively pushing off other markets who have previously supported when a £10m limit was not available. A better understanding of the mechanics behind this would help to understand the logic.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Communication and honesty.
- Willingness to work with us to win business, flexibility on pricing and cover. Great communication throughout the process.
- Good communication and support, pricing.
- Pricing, communication, flexibility.
- Service and collaboration in achieving the best result for the client.
- Technical expertise, speed of engagement and the willingness to talk through risks. There are some providers who may simply not respond or who we find it difficult to get quick answers from. Even where it is out of appetite, the quicker we are made aware, the better.
- Relationship with underwriters.