Crisis Management

Out of 11 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-27

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They have a good presence in Lloyd's.
  • They are competitive in their pricing.
  • They are active where it is necessary.
  • They are innovative.
  • They are good at marketing their products.
  • They provide a good product offering and are excellent in the Active Assailant space.

Elements you could improve on to better trade with our Lockton team

  • Better response times over email would be helpful.
  • More capacity is required.
  • They need to be more responsive to market conditions.
  • Their service levels need improving.
  • Their trading relationships and turnaround times need improving.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Response times, appetite, box presence in Lloyds.
  • Flexibility and communication.
  • Presence, flexibility and pricing.
  • Willingness to work on Binders/Line slips, efficient service and flexible.
  • They are lead markets. Good capacity and brand recognition with clients. Strong claims.
  • The service they offer, not just turn around times but also pricing/wording breath/commercial ability across all areas.
  • Capacity, pricing, response to queries.
  • Appetite, pricing and response times.
  • Service, innovation, open to ideas, flexibility, autonomy.
  • Ability to see risks within a portfolio rather than independent risks. Broad wording and product but with ability to be flexible with them to tailor to client.
  • Great levels of coverage, premium is at a competitive rate, they are easy to discuss new ideas with. Wide range of product offering, new areas of coverage which may appeal to certain clients.
  • Service, flexibility and relationships.
  • Willingness to review the more volatile risks, servicing renewal accounts well with quick turnaround times to retain accounts.
  • The response consultants they are partnered with, capacity, commercial approach to risks.
  • Fast communication, clear appetite, versatility on wording and pricing.
  • Appetite and flexibility.
  • Turnaround time, appetite, and expertise.
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