Belfast

Out of 7 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-29

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They provide excellent technical knowledge.
  • They are great at small PI combined risks online.
  • The portal is easy to use.

Elements you could improve on to better trade with our Lockton team

  • They should improve their online trading platform.
  • Quicker response times would be helpful.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quick responses and good communication.
  • Capacity, levels of cover and willingness to trade.
  • Willingness to help.
  • Service levels, speed of response and pricing.
  • A combination of good service levels, broad appetite and competitive premiums.
  • Quick turnaround, great communication and local knowledge.
  • Prompt response to queries, willingness to negotiate, issuing terms and documents in good time.
  • Good response times, accuracy and speed of documentation.
  • Quick quote/renewal term turnaround times, access to skilled underwriters, communication of their appetites, strong relationships and hungry to write new business.
  • Exceptional Service levels and speedy response times.
  • Technical knowledge and customer service.
  • Taking on new business and building relationships.
  • Prompt communication with brokers, flexibility in terms of underwriting and pricing.
  • Quick response / turnaround times.
  • Good communication, ability to consider risks on their own merits and be flexible with terms/cover when required.
  • Have a quality product, be easy to do business with, have fast communication and flexibility.
  • Effective and efficient communication, flexibility in cover and pricing, longstanding relationships with Lockton.
  • Responsiveness, flexibility and superior products.
  • Quick response times, good rapport and willingness to be flexible.
  • Access to underwriters. Keen to work to find a solution. Wide breadth of product offering.
  • Access to the underwriters who make the decisions.
  • Slick online trading, good local underwriter relationships and competitive pricing.
  • Great service, good lines of communication and flexibility.
  • Responsiveness, quality of underwriters and products.
  • Competitive pricing, service levels and paying claims.
  • Ease of portal usage, ability to contact underwriters, flexibility with portal rates.
  • They are very responsive and efficient.
  • Technical expertise, flexibility & good communication.
  • Easy-to-use portal and good communication.
  • Broad appetite & relationships.
  • Are flexible and competitive.
  • Competitive pricing, willingness to work with brokers and have good communication.
  • Flexibility, communication and a sense of partnership.
  • Communication, excellent terms and claims handling.
  • Turnaround times, appetite and competitive pricing.
  • Access to technical underwriters, flexibility and assistance when there is a problem.
  • Quick response times, competitive premiums and an appetite for new business.
  • Risk appetite, pricing and quick response times.
  • Appetite to write business with knowledgeable underwriters who are interested in securing business.
  • Fast response times, have an ability to be flexible and have adequate capacity.
  • Communication, pricing and product offering.
  • They are flexible in pricing. We have access to decision makers who are easy to get in contact with.
  • Quality products, flexibility and technical expertise.
  • They are flexible, they under-promise but over-deliver and are easy to deal with.
  • Experienced underwriters with an appetite to help and write business. Good communication.
  • Competitive premiums.
  • Timely responses and a demonstration they care about Lockton and our clients.
  • They are effective communicators, try to write new business or at least provide a reason for declinatures, and provide accurate documentation.
  • Fast response times, quick release of documentation, not applying large rating increases on claims-free cases at renewals and willingness to provide quotations.
  • Have worldwide capabilities.
  • Communication and helping to retain clients.
  • Communication, fast responses and are flexible on terms and premium.
  • Willingness to help out.
  • Quick response times, favourable terms and inclusivity of coverage.
  • Have an ability to trade, a broad appetite and be flexible.
  • Technical ability, strong policy wordings and ability to actually "trade" with us.
  • Response times to queries, answering phones and responding to submissions with VRI's before asking for a list of questions.
  • Easy-to-use Online Portals and quick response times.
  • Technical expertise a given, broad appetite, competitive pricing.
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