Accident & Health
Out of 3 responses
Peer Group Ranking
Overall Ranking (Out of 10 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
67
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Relationship Strength (With UW's / Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They provide innovation of new products.
- Their response times are good.
Elements you could improve on to better trade with our Lockton team
- They need to improve their response times.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- They have excellent service, knowledge of products and understanding of Lockton clients' needs and requirements.
- Level of service and good terms.
- Access, response times & flexibility.