Specie & Fine Art

Out of 12 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

33

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Relationship Strength (With UW's / Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • The ability of their underwriters is noticeable.
  • Their technical knowledge is great.
  • They are good at decision making.
  • They are experts in their field.
  • Their claims service is great.
  • They try to resolve problems.
  • Their underwriter availability is great.
  • They hold great knowledge on certain business lines.
  • Their capacity and willingness to use it is commendable.
  • They hold expertise knowledge.

Elements you could improve on to better trade with our Lockton team

  • Faster response times would be helpful.
  • Underwriter response times need improving.
  • They need to be pro-active on assisting new business on portfolios they know well.
  • Their turnaround times and availability of decision makers are two areas to develop.
  • Their service levels and turnaround times need developing.
  • Sometimes, they are slow to respond as they are awaiting decisions from higher up the chain.
  • Response times need developing.
  • PPL signing needs improving.
  • Quicker response times would be beneficial.
  • Quicker turnaround on email responses would be beneficial.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Service, strength of Claims and Underwriting teams, flexibility and ability to engage with clients.
  • Quick responses, high level of technical knowledge, competitive pricing and strong claims offering.
  • They understand the class of business and are sensitive to the pressures we are under as the broker.
  • Service, proactivity and ability to negotiate evenly.
  • Availability, competitive terms and expertise.
  • Service levels and claims expertise.
  • They are responsive, willing to understand a risk that may be different, and offer competitive pricing.
  • They are all very big supporters of Lockton which makes our job easier.
  • Product, pricing, knowledge and their claims teams.
  • Service levels and flexibility.
  • Strong relationships and speed of turnaround.
  • Knowledgeable and easy communication.
BACK TO ALL INSURER RESULTS →