Property ROW
Out of 9 responses
Peer Group Ranking
Overall Ranking (Out of 21 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
22
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Attitude to Pricing
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They take a lead position and actively help us win business.
- They have diversity in their underwriting team.
- They have lead lines.
- They provide competitive options and are willing to discuss.
- They provide additional services e.g. climate school.
- They are consistent.
- They are capable of building a great relationship and manoeuvre on price.
- AXA XL Ireland are very flexible and commercial.
- They are flexible on price and conditions.
Elements you could improve on to better trade with our Lockton team
- It would be good to see greater headcount in the property team.
- They need to improve their market relationship.
- Their turnaround times could be better.
- Quicker turnaround times would be helpful.
- Increasing capacity limits would be great.
- AXA XL's breadth of occupancy offering needs developing.
- Better presence in the London Market would be beneficial.
- Response times on emails needs improving.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Willingness to take a lead position in order to bring business to London.
- They have a "let's find a solution" attitude.
- Great relationship with underwriter. Good and proactive communicators. They help win accounts.
- They are relationship driven, commercial, positive, competitive, forward thinking and supportive.
- They have large teams to get quick responses.
- Service levels, technical knowledge and pricing.
- Turnaround times, competitive pricing and good communication.
- Flexible on T&C's, good capacity and realistic pricing.
- Quick turnaround times, dollar capacity deployed and pricing flexibility.
- Availability of underwriters, pricing, speed of quoting.
- Presence, communication and leniency.
- Completive pricing and quick response times.
- Service, consistency of approach, competitiveness and flexibility.
- Competitive pricing, good line sizes, flexible T&Cs, good response times on email and PPL, strong personable relationships.
- Openness to discuss options.