Property NA

Out of 16 responses

Peer Group Ranking

Overall Ranking (Out of 17 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

19

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their relationship with the brokers is excellent.
  • Their service turnaround is great.
  • Their service levels are good.
  • Their communication is good.
  • They are more technical than other insurers.
  • They have a lot of underwriters who can make decisions.
  • They are quick to respond.
  • They are flexible.
  • They are fantastic with their communication. They are quick with their response times and always available at the box.
  • They are flexible.
  • Their communication is good, and they are always flexible.
  • They are very good with their communication.
  • They have good box availability.

Elements you could improve on to better trade with our Lockton team

  • Broader scope of appetite would be beneficial.
  • They need to expand their appetite.
  • Quicker quote turnarounds would be beneficial.
  • Their pricing needs improving.
  • It would be nice if they could communicate with us more.
  • It would be good if they could bind new binders quicker. There is a lot of red-tape when it comes to starting DA new business.
  • Their engagement needs improving.
  • They should increase their appetite in occupancy.
  • They need to increase their capacity.
  • It would be good to see greater flexibility in layers.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Risk appetite, competitive pricing and service.
  • Service and turnaround. Broad appetite. Pricing.
  • Service, capacity and flexibility.
  • Good at communication, easy to trade with and good appetite.
  • They have ability to lead business, quick response times and flexibility.
  • Quick turnaround times for quotes, easy to work with on terms, have a good level of commercialism.
  • Pricing, flexibility on terms and accessibility.
  • Ability to adapt and be flexible.
  • Ability to deploy capacity, turnaround times, putting in energy into maintaining their broker relationships, price is reasonable and always willing to be creative with lines/pricing and listening to clients' needs as presented to them by broker.
  • Pricing flexibility and capacity.
  • Quick turnaround times and competitive terms.
  • Availability, knowledge and flexibility.
  • Ease of communication, flexibility in pricing and strong technical expertise.
  • They consistently provide timely and competitive quotes.
  • They are good lead markets, quick turnaround times and commercial approach.
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