Marine Hull

Out of 12 responses

Peer Group Ranking

Overall Ranking (Out of 22 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

17

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Breadth of Appetite

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their technical knowledge is commendable.
  • They have a very good and friendly service.
  • They are extremely friendly and approachable.
  • Their capacity is good.
  • They are a good leader.
  • They are organised and clear with their quoting.

Elements you could improve on to better trade with our Lockton team

  • Their pricing needs improving.
  • It would be good to see greater lines of business.
  • Greater competitive pricing would be beneficial.
  • AXA XL need to be more flexible on Terms.
  • Better availability at the box would be appreciated.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Turnaround time, active communication and willingness to help come to a solution.
  • Availability, commercial pricing and capacity.
  • The scope of the business they provide as well as the pricing on the business they offer.
  • They are approachable and have an understanding of the risk.
  • Fast turnaround, competitive pricing and broad coverage.
  • Service, price and capacity.
  • Quality of service.
  • Service quality.
  • Turnaround time for quotation and queries.
  • Appetite, pricing and technical expertise. They are great with clients and offer a great claims service.
  • Flexibility.
  • Reliability, previous experience, pricing and strong relationship.
  • Availability, response times and willingness to help.
  • Detailed knowledge of the products they are offering and lead underwriter status.
  • They are commercial.
  • Supportive.
  • We have great relationships with the underwriters we deal with.
  • Availability, prompt answers and claims service.
  • Competitive, accessibility and willingness to listen to our clients' needs.
  • Understanding the products and negotiating.
  • They have great capacity.
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