Manchester Corporate

Out of 11 responses

Peer Group Ranking

Overall Ranking (Out of 19 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

18

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Relationship Strength (With UW's / Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They have a very commercial mindset.
  • Their response times and communication is good i.e. they pick up the phone and do not delay.
  • Their Multinational programmes are good.
  • They have a good appetite.
  • They provide a good depth of expertise in specialist classes.
  • They are flexible.
  • They are able to effectively manage large clients i.e. the overall relationship, flexible underwriting and quality claims service.
  • They provide good communication, response times and access to decision makers.
  • They are aggressive with their pricing for risks within appetite i.e. P&C packages.
  • They are trading to win risks when it feels like the right time. It is how underwriting should be.

Elements you could improve on to better trade with our Lockton team

  • They need clear delineation between AXA and AXA XL, it is becoming very unclear and feels like both are becoming duplicates of each other.
  • They need to be more streamlined with AXA when working with them on package deals.
  • Ensuring their claims support is as strong as new business underwriting.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Commerciality, flexibility and relationship.
  • Flexibility, experienced underwriters and contactable.
  • They are competitive, have a knowledgeable risk engineering approach and are relationship focused.
  • Cover, pricing, relationship.
  • Technical expertise and responsiveness.
  • Good response times, good communication and problem solving.
  • Flexibility with risks, reviewing on their merits. Quick response times and good communication. They are more commercial with their underwriting stance.
  • They have a wide appetite.
  • Knowledgeable underwriters, capable of providing proper support on claims and risk management needs. They have the ability and desire to find a solution.
  • Access to key decision makers and the actual underwriters. Meeting deadlines for responses.
  • Ability to build and maintain strong relationships.
  • Experienced and commercial underwriting teams, strong client and Lockton relationship-management personnel, swift response times and flexibility on capacity/cover.
  • Flexibility, cover and easy access to underwriters and decision makers.
  • Service, relationship, flexibility.
  • They are easy to contact/do business with, have a wider proposition other than just price, and have clear communication on what their appetite is.
  • Quick response to changing market conditions, willingness to trade and open communication on what is required to keep business.
  • Responsive and can offer a good product that has wide cover. Reasonable with pricing. Willing to make the effort to visit to build relationships and confirm what they can offer/appetite.
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