Crisis Management

Out of 14 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

21

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are flexible and good with communication.
  • They are flexible.
  • Their claims service is consistently good. They are recognised as one of the market leaders.
  • They can have quick response times.
  • Their pricing is good.
  • They have product recall flexibility.
  • They have a holistic strategic mindset for all placements.
  • They have very competitive pricing and coverage.
  • Their turnaround times are good.
  • They have a commercial approach to a wide range of risks.
  • Their communication is good.
  • They have excellent technical expertise.

Elements you could improve on to better trade with our Lockton team

  • They need more aggressive pricing.
  • AXA XL appetite needs improving. They should be more open to risk outside of target industry verticals.
  • They need to be more commercial.
  • Their flexibility across divisions could be better.
  • Their response times on PPL needs improving.
  • Greater levels of engagement would be beneficial.
  • Their pricing could be better.
  • Occasionally, their speed of reply on terms could do with some improvement.
  • Larger appetite would be helpful.
  • Emerging market appetite is more limited.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Response times, appetite, box presence in Lloyds.
  • Flexibility and communication.
  • Presence, flexibility and pricing.
  • Willingness to work on Binders/Line slips, efficient service and flexible.
  • They are lead markets. Good capacity and brand recognition with clients. Strong claims.
  • The service they offer, not just turn around times but also pricing/wording breath/commercial ability across all areas.
  • Capacity, pricing, response to queries.
  • Appetite, pricing and response times.
  • Service, innovation, open to ideas, flexibility, autonomy.
  • Ability to see risks within a portfolio rather than independent risks. Broad wording and product but with ability to be flexible with them to tailor to client.
  • Great levels of coverage, premium is at a competitive rate, they are easy to discuss new ideas with. Wide range of product offering, new areas of coverage which may appeal to certain clients.
  • Service, flexibility and relationships.
  • Willingness to review the more volatile risks, servicing renewal accounts well with quick turnaround times to retain accounts.
  • The response consultants they are partnered with, capacity, commercial approach to risks.
  • Fast communication, clear appetite, versatility on wording and pricing.
  • Appetite and flexibility.
  • Turnaround time, appetite, and expertise.
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