Birmingham
Out of 12 responses
Peer Group Ranking
Overall Ranking (Out of 20 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-8
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Flexibility (Terms, Pricing, Wordings)
3
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are good at building on wider relationships.
- Their communication is good, they provide assistance when needed and often go the extra mile.
- They have technical underwriters.
- They have a global network and are flexible with their pricing.
- Their relationship development and communication is great.
Elements you could improve on to better trade with our Lockton team
- More face-to-face interaction would be beneficial.
- Timescales need improving.
- They need to be more visible in the Regions.
- Certain underwriters’ technical knowledge is poor. Sometimes, they do not understand their own wordings.
- They need to widen their appetite.
- They should widen their appetite and develop their competitiveness.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Good communication and clarity around appetite, pricing and cover.
- Flexibility, responsiveness and global capabilities.
- Service, scope of cover, flexibility of underwriters' decision and approach to risk.
- Good communication between team and underwriters, good policy wordings, accessible and responsive underwriters.
- Good products, good relationships with BDM's and underwriters, willingness to write risks that aren't always straightforward and will work with you to find solutions.
- Communication, flexibility and trust.
- They work with you as a team to secure new business/renewal, and are accessible.
- Response times and a 'can do' attitude.
- Understanding, appetite, relationship, service delivery.
- Communication and underwriters' ability to trade.
- Communication and strength of relation, good turnaround times and the ability to listen to our clients' demands and needs in order to provide solutions best suited.
- They are technical, relationship-focused, have a good speed of response and are flexible.
- Are able to provide capacity, competitive pricing, and easy to trade with.
- Honesty, service times, buy into working in partnership rather than against the broker. Technical knowledge.
- Engagement, willingness to trade, flexibility (pricing and terms) responsiveness to issues/queries.
- They have consistency, flexibility and commerciality.
- They target clients within appetite and show flexibility.