Bermuda

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 18 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-30

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Relationship Strength (With UW's / Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are able to demonstrate long standing loyalty to clients.
  • They are good at staying in contact and following up when necessary.
  • They are able to write soft classes of business on high excess layers at good pricing.
  • Their communication is good.
  • They are consistent with their capacity.
  • They are great communicators who are keen to collaborate.

Elements you could improve on to better trade with our Lockton team

  • Their overall customer service levels could be improved.
  • They need to improve their pricing.
  • They need more flexibility in writing other classes of business.
  • Their turnaround times need to be better.
  • Less mandatory endorsements is an area for development.
  • The morale at AXA XL Bermuda seems low. They have cut back on a number of our excess placements; we need better communication from them.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to be flexible on long term clients, passion for customer service (responses) and thinking outside of the box for new products.
  • Capacity, communication and ease of doing business with.
  • Communication, quick turnaround of documentation and being open minded/working with us to make the deal happen.
  • They are communicative and open about their abilities and processes.
  • Effective communication, stable capacity, good ratings.
  • Quick responses, wide appetite, flexibility on layers and commercial on pricing when they need to be.
  • Keen to collaborate, hard-working and willing.
  • Quick decisions, quick turnaround times, transparency and a willingness to work together.
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