Newcastle

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 15 Markets)

Net Promoter Score


An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-20

NPS score


Average NPS score (overall)

Lockton ranked the following KPIs as most important to them


1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores


Feedback from our Associates


What you do better than your peers

  • They have a very good reputation.
  • They quote positively on certain types of risk.
  • Their Motor Fleet Claims are a strongpoint.
  • They pride themselves on new business flexibility.

Elements you could improve on to better trade with our Lockton team

  • Better awareness of their appetite would be appreciated.
  • A wider product offering/appetite would be helpful.
  • They should be more adventurous on Property and Casualty.
  • There are slow response times from the motor team.
  • It would be good to see better response times on marketing submissions.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Relationship with underwriters is an essential part in terms of negotiating, understanding the risk and being flexible with underwriting.
  • Outstanding coverage, competitive rates, quick and flexible response times.
  • Positive and pro-active engagement, flexibility and competitive pricing.
  • Good people, have regular engagement and local decision makers.
  • Communication and flexibility.
  • Have good service.
  • Working relationship.
  • Strength of relationship.
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